Pixigns

Privacy Policy

Last updated November 3, 2026

In short:

  • We collect what it takes to run your screens: your email, your business details, the content you put on your screens, and how your players are doing.
  • We don't rent your information or use your content to train AI models.
  • This website uses Google Analytics and the Meta Pixel to count visits and measure our ads, and Meta may use this to show you ads. The Pixigns app, on the web and on your phone, runs no analytics or advertising tools. Your privacy choices.
  • Your data is stored in Canada and backed up daily for 30 days.
  • To see, correct or delete your information, email support@pixigns.com.

Who we are

Pixigns is run by Q Creatives (“Pixigns”, “we”, “us”), based in Washington State, USA. This policy covers this website (www.pixigns.com), the Pixigns app (app.pixigns.com and your business's own address, such as yourbusiness.pixigns.com), the Pixigns app for iPhone and Android, and the software that runs on Pixigns players.

For your account and billing details, we decide how the information is used. For what you put on your screens, and for the team members and alert contacts you add, we look after it on behalf of your business, to run the service for you.

What we collect

Your account

Your email address. You sign in with a code we email you or with your Google account; if you use Google, we receive the email address and basic profile Google shares. Pixigns has no passwords to store.

Your business

Your business's name, its Pixigns address, and its time zone. The people you invite, their email addresses and their roles. The email addresses you add to receive alerts when a screen goes offline.

Your content

The photos, videos and music you upload, your menus and prices, messages, schedules, and anything you import from Google Slides, Google Sheets or Canva. If you connect Canva, we keep the access it grants us, encrypted. If you make a Wi-Fi sign, the network name and password you type are saved as part of that sign.

Your screens and players

For each player: its software version, how much storage it has, when it last checked in, and whether its TVs are on. We also keep a recent picture of what each TV is showing, so you can check your screens from the app. The Wi-Fi details a player uses to connect stay on the player. A player's own logs are kept in its memory only and are cleared when it restarts.

The Pixigns app for iPhone and Android

The app shows your business's Pixigns pages, so it collects what they do. If you turn on notifications, we keep a token from Apple or Google that lets us send them to that phone, linked to your account, and delete it when you sign out. The app uses the camera and your photos only when you take or choose a photo. It has no ads and no analytics.

Who changed what

An activity log of which team member changed what, and when, so owners can see the history of their business.

Billing

Payments go through Stripe. We never see or store your card number. We keep your Stripe customer and subscription references, your plan and its status, and how many screens are billed.

Player orders

When you order a player, Stripe's checkout collects your email address, phone number and shipping address. We use them to ship your player, email you its tracking number, and work out the sales tax for your address.

Demo requests

If you book a demo on this website, the name, email, phone number, business and number of screens you enter are emailed to us, and used only to arrange and follow up on your demo.

Technical records

Like any website, the services we run on record standard request logs, which include IP addresses. We use them to keep the service working and secure.

Cookies

This website (www.pixigns.com) uses two tools from other companies, and each sets its own cookies:

To turn these off, see Your privacy choices. This website's fonts are served from our own site.

The Pixigns app uses only what it needs to work:

The app sets no advertising or analytics cookies.

How we use it

We don't rent your information, and we don't use your content to train AI models. The Pixigns app runs no analytics or advertising tools: nothing you do in it, and nothing you put on your screens, goes to an advertising company.

Who we share it with

We use these services to run Pixigns. Each gets only what it needs for its part:

We may also share information when the law requires it, to protect people's safety or our rights, or as part of a sale or merger of our business, in which case this policy continues to apply.

Where it's stored

Your data and content are stored in Canada (Montreal). Some of the services above, such as Stripe, Resend and the AI model providers, may handle information in the United States or elsewhere. Wherever it's handled, it's protected as this policy describes.

How long we keep it

How we protect it

Everything travels over encrypted connections. Backups and the access you grant Canva are encrypted. Each person sees only what their role in a business allows. Players only install software updates that we have signed.

Your privacy choices

You can stop this website's tools from following you, and limit the ads you see:

These choices apply to the browser you make them in. The Pixigns app has none of these tools, so there's nothing to turn off there.

Your rights

You can ask to see the personal information we hold about you, have it corrected or deleted, or get a copy. Email support@pixigns.com and we'll reply within 30 days. Depending on where you live, such as California, Canada or the European Union, you may have further rights, and we'll honour them.

If your information was added by a business that uses Pixigns, for example because you were invited to its team, you can also ask that business directly. We'll help it respond.

Children

Pixigns is for businesses and isn't meant for anyone under 16. We don't knowingly collect information from children.

Changes to this policy

When we change this policy, we'll update the date at the top. If a change matters, we'll email business owners before it takes effect.

Contact

Q Creatives, Washington State, USA
support@pixigns.com